UPDATE: Problem solved! For anyone having this issue in the future, here's what worked: 1. My financial aid office submitted the FSA-38 Database Override Request form mentioned by one of the commenters 2. I also got through to FSA using the Claimyr service that someone suggested 3. The FSA agent confirmed there was a system flag on my account from a previous data verification attempt that was causing the automatic rejection The agent removed the flag and processed a manual verification. My SAI score was calculated within 48 hours and my aid package is now being processed! Thanks everyone for the help!

Wow, thank you Victoria for posting this detailed update! As someone who's been lurking here trying to figure out my own FAFSA issues, this thread has been incredibly helpful. I'm dealing with a similar SSN/DOB mismatch problem and have been getting nowhere with the regular FSA phone line. I'm definitely going to ask my financial aid office about the FSA-38 Database Override Request form - I had no idea that existed! And the Claimyr service sounds like a lifesaver for actually getting through to someone who can help. It's so frustrating that the new FAFSA system is causing all these problems for students who never had issues before. Really appreciate everyone sharing their experiences and solutions here!

Just wanted to add my experience here - I was in the exact same boat last year! I panicked thinking the CSS Profile would hurt my chances because it shows so much more detail about our finances. But honestly, it ended up helping me get MORE aid at my private colleges. The key thing everyone's saying is right - you NEED both forms. FAFSA gets you federal aid (which is huge - Pell Grants, subsidized loans, etc.) and CSS Profile helps private schools give you their institutional money. Don't worry about being "too transparent" - financial aid offices want to help students who need aid. The extra info in CSS Profile can actually work in your favor if you have special circumstances. I got much better packages from schools that used CSS Profile than from ones that only used FAFSA. Get that FAFSA done ASAP though! You're missing out on potentially thousands in federal aid without it.

Don't stress too much about being "too transparent" with your finances! I was in a similar situation and worried that the CSS Profile would hurt my aid chances because it digs so deep into family assets. But here's what I learned: many private schools have MUCH better aid packages than you'd expect, and they use that detailed CSS info to actually help students in unique situations. The bottom line everyone's hitting on is absolutely correct - you need BOTH forms. FAFSA is non-negotiable for federal aid (Pell Grants alone can be worth thousands), and CSS Profile unlocks institutional aid at private colleges that often have huge endowments to help students. I'd recommend getting your FAFSA submitted immediately since you're already behind on that. The CSS Profile work you've done isn't wasted at all - it's going to open doors to aid you wouldn't get otherwise. You didn't make a mistake by being thorough with your financial info!

everyone saying call the fafsa people but omg their phone system is THE WORST. i spent 3 days trying to get through. finally used that Claimyr service someone mentioned above and got through in like 15 mins. worth it cuz i was losing my mind with the hold music lol

A follow-up on the process: if your application has already been processed and generated an SAI, making corrections will trigger a recalculation. It's important to note that all schools you listed on your FAFSA will automatically receive the updated information once corrections are processed. However, as another commenter suggested, it's still good practice to contact your schools' financial aid offices to ensure they're aware of the pending correction. For your specific errors: - The income correction from $87k to $78k could significantly impact your aid eligibility - The tax return status is less critical as long as the income figures are accurate The most important thing is to address this quickly, whether that means catching it before processing completes or making corrections immediately after.

I'm so glad I found this thread! I'm dealing with the exact same issue right now with my son's FAFSA application. We've been stuck on this SSN validation error for two days and I was starting to panic about missing deadlines. Going to try the cache clearing and start over method right now. It's honestly ridiculous that such a critical system has these kinds of bugs - how many students are getting delayed or giving up because of technical issues like this? Really appreciate everyone sharing their solutions and workarounds here!

I just went through this exact same nightmare last month! The SSN validation issue seems to be affecting a lot of people. One thing that worked for me that I haven't seen mentioned yet - make sure you're not using autofill or password managers when entering the SSN. The FAFSA system seems to have issues with auto-populated fields. I had to manually type each digit, wait a second between each one, and then it finally accepted it. Also, if you have multiple tabs open with FAFSA, close all of them except one - the system gets confused with multiple sessions. The whole thing is so poorly designed it's embarrassing for something this important to students' futures.

I'm dealing with almost the identical situation! My SAI went from around 800 to over 10K even though my mom took a major pay cut this year. I've been researching like crazy and found that the formula now treats parent income and assets totally differently than before. Apparently they changed how they calculate the "income protection allowance" and adjusted how they assess different types of assets. I'm going to submit a special circumstances form to all my schools this week. One financial aid officer told me they're seeing tons of these cases and are prepared to make adjustments. Fingers crossed for both of us!

I'm going through something similar but not quite as extreme - my SAI went from 2,400 to 6,800 even though our income stayed roughly the same. What I learned from talking to my school's financial aid office is that the new formula counts assets differently and has different income brackets. They told me that even families with the same income can see very different SAI results compared to previous years because of how the calculations changed. The good news is that schools are definitely prepared for these situations and have been doing lots of professional judgment adjustments this year. Start gathering all your documentation about your dad's unemployment now - pay stubs, termination letter, unemployment benefits info, anything that shows the income change. Most schools want to see current income projections too, so if you can estimate what your family will actually earn this year versus what's on your taxes, that helps a lot. Don't wait - some schools have deadlines for these appeals!