What to do if you are denied unemployment benefits - NYS Department of Labor appeal options?
I just got a determination letter saying my unemployment claim was denied. The NYS Department of Labor says I was fired for misconduct but that's not what happened at all. I was let go because they said my performance wasn't meeting expectations, but I was never written up or given any warnings. Is there anything I can do about this? I really need these benefits to pay my rent and I don't understand how they came to this conclusion.
15 comments

Jessica Nolan
You absolutely have the right to appeal this decision! You have 30 days from the date on your determination letter to file an appeal with NYS Department of Labor. Log into your my.ny.gov account and look for the appeal option, or you can mail in a written appeal. Make sure you gather any documentation about your termination - emails, performance reviews, employee handbook policies, anything that shows you weren't fired for misconduct.
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Leo McDonald
AuthorThank you! I do have some emails from my supervisor about my workload being too heavy. Should I include those with my appeal?
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Angelina Farar
I went through this exact same thing last year. The key is proving that what your employer called 'misconduct' was really just poor performance or circumstances beyond your control. NYS Department of Labor has to prove you willfully violated company policy or acted against your employer's interests. Being unable to meet unrealistic expectations isn't misconduct. Document everything and request a hearing if needed.
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Sebastián Stevens
How long did your appeal take to get resolved? I'm in a similar situation and wondering about the timeline.
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Angelina Farar
Mine took about 6 weeks total. There was a phone hearing where I got to explain my side, and the administrative law judge ruled in my favor. The employer couldn't prove actual misconduct.
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Bethany Groves
ugh the unemployment system is so messed up, they automatically side with employers half the time even when they're wrong!! i got denied too but never bothered appealing because i figured it was pointless
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Jessica Nolan
You should definitely appeal if you believe the denial was wrong. NYS Department of Labor administrative law judges are actually pretty fair in hearings, and many denials get overturned when claimants provide their side of the story.
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KingKongZilla
If you're having trouble getting through to NYS Department of Labor to discuss your appeal options, I found this service called Claimyr that helped me connect with an agent when I couldn't get through on my own. They have a website at claimyr.com and there's a video demo at https://youtu.be/qyftW-mnTNI showing how it works. It was really helpful when I needed to understand my appeal rights and get clarification on the process.
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Rebecca Johnston
Is this like a paid service? I'm already strapped for cash which is why I need my unemployment benefits approved.
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KingKongZilla
It's worth checking out their site for the details, but for me the value was getting through to someone who could actually explain the process instead of being stuck in phone tree hell for hours.
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Sebastián Stevens
Make sure you keep filing your weekly claims even while your appeal is pending! If you win the appeal, you'll get backpay for all those weeks, but only if you continued to file. I made that mistake and lost out on several weeks of benefits.
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Leo McDonald
AuthorReally? I thought I couldn't file weekly claims if my initial claim was denied. This is good to know!
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Nathan Dell
Same thing happened to me but with a different issue - they said I quit voluntarily when I was actually forced to resign due to harassment. The appeal process worked though. Just be prepared to wait and make sure you have all your documentation organized before the hearing.
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Rosie Harper
I'm going through something similar right now - was denied for "misconduct" when I was actually laid off due to company restructuring. One thing I learned is that you can request a copy of what your employer told the Department of Labor. Sometimes there are discrepancies between what actually happened and what the employer reported. You can get this through a Freedom of Information Law (FOIL) request. It really helped me understand exactly what I needed to address in my appeal. Don't give up - the initial determination isn't the final word!
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Eva St. Cyr
I'm so sorry you're dealing with this - unemployment denials are incredibly stressful, especially when you know the decision was wrong. Based on what you've described, you definitely have grounds for a successful appeal. The fact that you were never formally disciplined or given written warnings is a huge point in your favor. NYS Department of Labor has to prove "willful misconduct," which means you deliberately violated company policy or acted against your employer's interests. Simply not meeting performance expectations (especially unrealistic ones) doesn't qualify as misconduct. Those emails from your supervisor about heavy workload that you mentioned could be key evidence - definitely include them with your appeal. Also document any instances where you asked for help, training, or clarification that wasn't provided. You can file your appeal online through your my.ny.gov account within 30 days of your determination letter. Don't let this discourage you - many people win these appeals when they can show their side of the story. The system may seem stacked against workers initially, but the hearing process is much more fair and balanced.
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