NY unemployment benefits released but not showing up in KeyBank account - anyone else waiting?

This seems to be happening to quite a few people this month. There's a processing delay between NYSDOL and KeyBank systems. When I called, a representative explained that some April transfers are stuck in a verification queue due to a system update KeyBank implemented in early April. They're working through the backlog, but it's taking longer than expected. If your payment shows as released in your NY.gov account but not in KeyBank, you should consider these steps: 1. Check if your KeyBank account is still active (they deactivate after long periods of inactivity) 2. Verify your claim wasn't flagged for any reason (this can hold payments) 3. Request a payment trace through your NY.gov account 4. Try contacting KeyBank directly at their customer service line Mine took about 3 weeks to appear, but it did eventually show up.

same thing here!! my payment from 4/17 is nowhere to be found. keybank is THE WORST. i called them and they said they cant even see any pending deposits. this is the third time this has happened to me since january. so sick of this!!

I've been helping several clients with this exact issue. There's currently a synchronization problem between NYSDOL and KeyBank that's affecting many claimants. The good news is that the money isn't lost - it's in a processing queue. To resolve this faster: 1. Document everything - take screenshots of your NY.gov account showing the released payment 2. File a formal inquiry through your NY.gov messaging center specifically about the missing transfer 3. Request a payment trace (as mentioned above) 4. If you need to speak with a representative urgently, I've had clients have success using Claimyr (claimyr.com) to get through the phone lines. There's a demonstration video at https://youtu.be/Rdqa1gKtxuE showing how it works. In most cases, the money appears within 3-4 weeks, but having documentation ready is important if you need to escalate the issue.

Mine finally came thru this morning! Was pending since 4/15 so almost same timeframe as yours. Keep checking! 🙏

I'm going through the EXACT same issue right now with KeyBank! My benefit was released on 4/18 and still nothing in my account as of today (5/16). I finally got through to someone at NYSDOL yesterday after using Claimyr to skip the phone queue (totally worth it when you're desperate). The agent confirmed there's a major backlog with KeyBank transfers right now. She told me that even though the system shows it as "released" on their end, there's basically a traffic jam between their system and KeyBank's. They're having to manually verify some transfers due to increased fraud prevention measures. Apparently about 30% of April's payments are affected. The agent put in an escalation ticket for me and said I should see the money within 7-10 business days. If you can't get through on the phone, try the secure messaging system on your NY.gov account and specifically ask for a "payment trace and escalation."

This happens EVERY TIME they do any kind of system update!!! KeyBank is notorious for these delays. I had this happen in January and had to switch to direct deposit to my regular bank account. Best decision ever!!!! If you're going to be on unemployment for a while, I highly recommend changing your payment method. Your money WILL come through eventually, but KeyBank is terrible about communicating these issues. They won't even admit there's a problem half the time. If you absolutely need that money right now, you can request an emergency payment through your local unemployment office (has to be in person), but they'll make you prove hardship like an eviction notice or utility shutoff warning.

my cousin works at keybank (not in NY tho) and she said they had a major software update in april that messed up a lot of govt benefit transfers. something about verification protocols that got tightened. dont worry ur money is safe just stuck in digital limbo lol. but seriously she said they are fixing it batch by batch. hang in there!

UPDATE: For anyone still following this thread, NYSDOL just posted an official notice about the KeyBank delays on their website. They acknowledge the issue and state that all delayed April payments should be processed by May 24th. They're working with KeyBank to expedite the transfers and have added extra staff to handle inquiries. If you don't receive your payment by the 24th, they recommend filing a payment trace through your online account.

UPDATE: My benefits FINALLY hit my KeyBank account this morning! It took exactly 32 days from when they were released. For anyone else waiting, hang in there - they do eventually come through. I'm definitely switching to direct deposit to my regular bank now though - never going through this stress again!