How to answer unemployment claim questions correctly on NYS Department of Labor forms?
I'm filling out my initial unemployment claim with NYS Department of Labor and some of these questions are confusing me. Like when they ask about my reason for separation - I was laid off but there's also options for 'lack of work' and 'position eliminated'. Which one should I pick? And for the work search questions, do I need to list specific jobs I applied to right away or can I start that after my claim is approved? I don't want to mess this up and delay my benefits. Has anyone dealt with similar confusion when answering these questions?
26 comments


Mei Lin
For separation reason, 'lack of work' and 'laid off' are typically the same thing for NYS Department of Labor purposes. Choose whichever matches the exact wording your employer used when they let you go. If they said 'position eliminated' that's also a form of layoff. For work search, you don't need to start logging job applications until your waiting week is completed and you're actively claiming weekly benefits.
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Jamal Wilson
•Thanks! My employer said they were 'reducing workforce due to budget cuts' so I think lack of work fits best.
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Liam Fitzgerald
be careful with those questions!! i answered one wrong about my last day worked and it held up my claim for weeks in adjudication. make sure all your dates match exactly what your employer reports
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Amara Nnamani
The key is being consistent and honest. NYS Department of Labor will verify your information with your employer anyway. For the work search requirement, you need to make 3 work search contacts per week once you start claiming, but you can register with the job center first to meet part of that requirement. Also make sure you understand the difference between 'able and available' versus being on standby status - that affects how you answer the weekly certification questions.
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Giovanni Mancini
•What's the difference between able and available vs standby? I keep seeing both terms but don't understand when each applies.
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Amara Nnamani
•Able and available means you're ready to accept any suitable work immediately. Standby means your employer gave you a specific return date within 30 days. Different requirements for each status.
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NebulaNinja
I had trouble reaching NYS Department of Labor when I had questions about my application. Kept getting busy signals and disconnected calls. Finally found this service called Claimyr at claimyr.com that helped me get through to an actual agent. They have a video demo at https://youtu.be/qyftW-mnTNI showing how it works. Made it so much easier to get my questions answered directly instead of guessing on the forms.
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Jamal Wilson
•That sounds helpful. Did they charge you for using it?
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NebulaNinja
•Yeah there's a fee but it was worth it to avoid messing up my claim. Much faster than trying to call for hours on end.
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Fatima Al-Suwaidi
ugh the NYS Department of Labor website is so confusing, half the time the questions don't even make sense for normal people
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Dylan Mitchell
I remember being so stressed about those forms when I filed last year. The good news is even if you make a small mistake, you can usually clarify it during the phone interview if they schedule one. Just be prepared to explain your employment situation clearly and have your pay stubs ready.
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Giovanni Mancini
I just went through this process last month and totally understand the confusion! One tip that really helped me was to save a draft of your application frequently while filling it out - the NYS DOL website times out pretty quickly and you don't want to lose your progress. Also, if you're unsure about any question, there's usually a small "?" or help icon next to it that gives more detailed explanations. For the work search requirement, you can actually count registering with the career center as one of your contacts, which makes it easier to meet the weekly requirement once you start certifying.
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StarStrider
•That's really helpful about the draft saving feature! I didn't know about that and definitely don't want to lose my progress. The timing out issue sounds like something that would totally happen to me. Thanks for the tip about the help icons too - I'll make sure to check those when I get stuck on a question.
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Victoria Stark
One thing that really helped me when I filed was to call the employer hotline (518-457-2635) to verify what separation reason my employer reported before submitting my claim. Sometimes there's a mismatch between what you think happened and what they officially reported, which can cause delays. Also, keep all your documentation handy - final pay stub, separation notice if you got one, and any emails about the layoff. The NYS DOL moves pretty quickly once everything matches up, but inconsistencies can really slow things down.
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Ravi Sharma
•That's really smart advice about calling the employer hotline first! I never would have thought to verify what my employer reported before filing. It makes total sense that mismatched information would cause delays. I'll definitely call that number before I submit my claim. Do you remember how long it took to get through when you called?
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Ethan Brown
Another thing to watch out for - when they ask about your availability to work, make sure you're answering based on your actual situation. If you have childcare issues or transportation problems that limit when you can work, be honest about it but also show you're actively trying to resolve those barriers. I made the mistake of saying I was available "any time" when I actually couldn't work nights due to childcare, and it caused some confusion later during my phone interview. Also, double-check that your direct deposit information is correct - I've seen people wait weeks longer for their first payment because of a wrong account number.
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Kevin Bell
•This is such important advice about being honest regarding availability! I'm in a similar situation where I can only work certain hours due to family obligations. It's good to know that being upfront about limitations is better than overstating availability and having issues later. The direct deposit tip is gold too - I'll triple check those account numbers before submitting. Thanks for sharing your experience!
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Sean Flanagan
One thing that really saved me was printing out the entire application before submitting it. I went through each section with my HR paperwork side by side to make sure everything matched exactly - dates, job title, reason for separation, even my hourly wage. The NYS DOL form asks for your "gross weekly earnings" which threw me off at first because I was thinking hourly, but they want your total weekly amount before taxes. Also, if you were part-time or had irregular hours, they'll ask for your earnings over the past 18 months, so gather those old pay stubs now if you can. Having everything organized beforehand made the whole process much smoother and I got approved without any follow-up questions.
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Yara Assad
•This is excellent advice about printing everything out first! I'm definitely going to do that side-by-side comparison with my HR paperwork. The gross weekly earnings clarification is super helpful too - I would have probably put my hourly rate and caused confusion. Quick question though - when you say "earnings over the past 18 months" for irregular hours, do they want every single pay stub or just a summary? I worked part-time with varying shifts and have a lot of stubs to dig through.
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Makayla Shoemaker
•For the 18-month earnings, you don't need every single pay stub - they typically want quarterly totals or you can use your W-2 if it covers that period. The NYS DOL system will actually calculate your benefit amount based on the highest earning quarter anyway. I'd recommend gathering your most recent pay stubs to show your usual earnings pattern, plus any W-2s or year-end summaries you have. If you're missing some documentation, your employer should be able to provide a wage statement. The key is showing consistent work history rather than every individual paycheck.
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Vera Visnjic
I just completed my NYS DOL application last week and wanted to share a few things that helped me avoid delays. First, when answering about your last day of work, use the actual last day you performed work duties, not your final pay date - these can be different if you got paid for unused vacation time. Second, for the question about whether you're looking for full-time or part-time work, choose based on what you're genuinely seeking, not what your previous job was. If you lost a part-time job but want full-time work, you can select full-time. Finally, keep your confirmation number from the application - you'll need it if you have to call about your claim status. The whole process took me about 45 minutes once I had all my documents ready, and I heard back within a week for my phone interview.
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Miguel Ortiz
•This is really helpful, especially the distinction between last day of work vs final pay date! I didn't realize those could be different. I got paid for some unused vacation days after my layoff, so I'm glad you clarified that. The tip about the confirmation number is smart too - I always forget to save those things and then panic when I need them later. 45 minutes sounds reasonable once you're prepared. Did they ask you anything unexpected during your phone interview?
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Ryder Ross
I went through this exact same struggle when I filed my claim a few months ago! The terminology on those forms is definitely confusing. For the separation reason, I'd suggest being as specific as possible - if your employer used the exact phrase "reducing workforce due to budget cuts" then "lack of work" is probably your best bet since it's the broadest category that covers layoffs. One thing that really helped me was calling the NYS DOL customer service line (888-209-8124) during off-peak hours (usually mid-morning on weekdays) to clarify questions before submitting. Yes, you might be on hold for a while, but it's worth it to get it right the first time. Also, make sure you have your Social Security card handy - they ask for the exact spelling of your name as it appears on your SS card, and any discrepancies can cause delays. Good luck!
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Natasha Kuznetsova
•Thank you so much for sharing that customer service number and the tip about calling during off-peak hours! I've been dreading trying to get through to someone at NYS DOL but mid-morning weekdays sounds way more manageable than the horror stories I've heard about calling during lunch or late afternoon. The Social Security card detail is something I never would have thought of - I'll make sure to have that ready along with all my other documents. It's reassuring to hear from someone who went through the same confusion and got it sorted out. Definitely going to take your advice about being as specific as possible with the separation reason.
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Teresa Boyd
I'm going through this same process right now and this thread is incredibly helpful! One thing I want to add - if you worked multiple jobs before becoming unemployed, make sure you list ALL of them in the employment history section, not just your most recent one. I almost missed including a part-time job I had alongside my main job, but it turns out that can affect your benefit calculation. Also, when they ask about any severance pay or vacation payout, be completely accurate about the amounts and dates - they'll verify this with your employer anyway, and any discrepancies will just slow things down. The whole system seems intimidating at first but reading everyone's experiences here makes me feel much more confident about filling it out correctly. Thanks to everyone who shared their tips!
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Harper Thompson
•This is such a great point about listing ALL jobs! I hadn't thought about how a part-time side job could impact benefit calculations. I actually have a similar situation - I had a main job plus some freelance work on weekends. Now I'm wondering if I need to report that freelance income too, even though it was irregular. Did you find any guidance on how to handle inconsistent side income like that? Also, your point about severance pay accuracy is spot on - I'd rather over-document everything than risk delays later. Thanks for adding to this already super helpful thread!
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