Ask the community...
- DO post questions about your issues.
- DO answer questions and support each other.
- DO post tips & tricks to help folks.
- DO NOT post call problems here - there is a support tab at the top for that :)
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Mikayla Brown
Juan, I just wanted to chime in with some encouragement! I've been on SNAP for about a year now and have had to reschedule twice due to mail issues - once because the letter got delivered to the wrong address, and another time because it arrived the day before my scheduled interview. Both times, the caseworkers were super understanding. One thing I learned is to ask for their direct phone number or extension when you reschedule, so if anything comes up in the future, you don't have to go through the main line again. Also, some offices will email you a confirmation of your new appointment time if you ask, which is really helpful to have as backup. You're handling this exactly right by calling ASAP. The fact that you're being proactive shows you're serious about your benefits, and they appreciate that. Best of luck tomorrow! 🍀
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Maya Patel
•This is such valuable advice, Mikayla! I never would have thought to ask for their direct number - that's genius for avoiding the hold times in the future. And the email confirmation tip is really smart too, especially since we've all learned how unreliable the mail can be! It's so encouraging to hear from someone who's actually had to reschedule multiple times and that it worked out fine each time. Really helps put this whole situation in perspective. I'm definitely going to ask for both the direct number and email confirmation when I call tomorrow. Thanks for sharing your experience! 🙏
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Alberto Souchard
Hey Juan! I just wanted to add my voice to everyone else's - you're definitely not alone in this! I had a similar situation a few months back where my interview letter got stuck in my apartment building's mail room for almost a week. When I called to reschedule, the caseworker told me they get calls about late mail delivery literally every single day. She said it's become such a common issue that they have a specific protocol for it now. One tip I'd add to all the great advice here: if you have any kind of mail delivery confirmation (like if you can check online with USPS tracking), that can also help document when it was actually delivered vs. when it was sent. But honestly, even without that, they're super understanding. The most important thing is that you're calling to reschedule instead of just missing it - that shows good faith and responsibility on your part. You've got this! 💪
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