I'm new to this community but wanted to say congratulations on getting this resolved so quickly! Your experience is incredibly valuable for others who might face the same situation. It's amazing how you went from panic to resolution in just 24 hours by following the community's advice. The process you followed - checking BenefitsCal for missed notices, uploading documents immediately, calling with specific terminology like "good cause" and requesting expedited processing - is like a perfect step-by-step guide for anyone dealing with similar benefit issues. Even though your daughter's monthly amount decreased from $375 to $290, that's still meaningful support and shows the system worked as intended when her income increased. The fact that the worker was understanding about the missed notice due to your move gives me hope that the system can be compassionate when people face genuine circumstances beyond their control. Thanks for taking the time to update us throughout this whole process. Stories like yours really help build confidence in the community and show that these scary-looking problems often have solutions when you know where to look and who to ask!

I'm new to this community but wanted to congratulate you on such a successful resolution! As someone who's dealt with CalFresh before, I know how terrifying it can be when benefits suddenly disappear, especially when you're depending on them for basic needs like groceries. Your story is a perfect example of how this community can make a real difference. The way everyone jumped in with specific advice - from explaining the "Aging" status to sharing terminology like "good cause" and "cure period" - shows how valuable shared experiences can be. It's also encouraging to see that the county worker was understanding about your missed notice due to the move. The reduction from $375 to $290 is actually pretty reasonable given your daughter's increased income, and it's so much better than losing benefits entirely or having to reapply from scratch. The fact that you'll get expedited processing within 3-5 days is fantastic news. Thank you for updating us throughout this whole process - your experience will definitely help other community members who might face similar situations. It's a great reminder to check BenefitsCal regularly and act quickly when issues arise. Hope your benefits are restored even sooner than expected!

I'm a CalFresh recipient and got this exact same message last month! I was terrified at first - thought it meant my benefits were being discontinued or something was wrong with my case. After calling the EBT customer service line (much faster than county office!), they explained it's just the system doing its monthly maintenance check on benefit ages. Apparently every month the system reviews all accounts to track which benefits are approaching expiration dates, and sometimes it shows this confusing notification even when nothing actually changes. As long as your balance is correct and you can use your card normally, you should be fine! I've had zero issues since getting that message. Really wish they'd make these notifications clearer - "monthly system check completed" would be so much less scary than "account aged, status changed"! This thread has been super helpful for understanding what's actually happening behind the scenes.

I'm a CalFresh recipient and just got this same message yesterday! Reading through everyone's experiences has been such a relief - I was convinced my benefits were about to be cut off and was already stressing about how I'd afford groceries this week. It's really frustrating how these system notifications are so vague and anxiety-inducing when they're apparently just routine maintenance. I had no idea about the 12-month benefit expiration rule or that the system automatically uses oldest benefits first - seems like pretty basic information they should tell us upfront! The tip about calling EBT customer service instead of waiting hours for the county office is really helpful too. Thank you everyone for sharing your knowledge and creating such a supportive space where we can actually get clear answers about these confusing parts of the system. This community is a lifesaver!

I'm having the exact same problem! Started getting the "Invalid credentials" error yesterday and I thought I was losing my mind. I've tried resetting my password three times and even called my bank thinking my card was compromised. So relieved to find this thread and know it's a widespread issue with their system! Just tried the website login that everyone's been mentioning and it worked on the first try - you all are lifesavers! I also had no idea that grocery stores could check your balance for you, that's going to be so helpful as a backup option. This community has been more helpful in 10 minutes of reading than 2 hours of trying to get through to customer service. It's ridiculous that we have to troubleshoot their broken app ourselves, but I'm so grateful everyone is sharing solutions. Definitely bookmarking this thread in case it happens again. Thanks everyone for all the workarounds - you've saved me a lot of stress and frustration!

I've been having this exact same issue since Thursday! The "Invalid credentials" error has been so frustrating, especially when I'm 100% sure I'm entering the right information. I was starting to panic thinking my account got hacked or something was wrong with my benefits. Just tried the website login after reading all these helpful comments and it worked immediately! Can't believe I didn't think to try that first. Also going to remember that grocery store balance check trick - had no idea that was even an option and it sounds so much more convenient than dealing with this broken app. This thread has been incredibly helpful - you all have provided more solutions in one place than I could ever get from their customer service. It's really frustrating that we have to become tech support experts just to access our own benefits, but I'm so grateful for this community looking out for each other. Definitely saving this thread for future reference. Thanks everyone for sharing your workarounds and making me feel less crazy about this whole situation!

I've been struggling with this exact same Walmart EBT Cash issue for weeks now! It's so frustrating because the card works perfectly at their physical locations but their online system just can't seem to process cash benefits properly. I've tried everything - different browsers, clearing cache, even trying at different times of day - but it always gets stuck in that endless processing loop. Based on all the helpful advice in this thread, I'm definitely switching to Amazon. It sounds like their EBT integration is much more reliable and user-friendly. I also had no idea that some EBT accounts need to be specifically enabled for online purchases - that's something I'll definitely be calling about tomorrow. For anyone else dealing with this, I found that Instacart has also improved their EBT Cash system recently and they partner with multiple grocery stores, so that might be worth trying too. It's ridiculous that we have to work around these technical issues just to use our benefits online, but at least there are alternatives that actually work! Thanks to everyone for sharing your experiences and solutions - this community is such a valuable resource for navigating these frustrating system problems.

I'm experiencing the exact same frustrating issue with Walmart's EBT Cash system! It's been going on for over a month now - the payment just sits there processing indefinitely, never completing or giving any error message. Like you, my card works perfectly fine at their physical stores, so it's definitely a website/system problem on their end. After reading through all these helpful responses, I'm convinced that Amazon is the way to go. Multiple people have confirmed their EBT Cash system is reliable and they clearly mark eligible items upfront. I'm also planning to call the EBT customer service number to check if there are any online purchase restrictions on my account - I had no idea that was even a thing until reading this thread! The Target curbside pickup option sounds perfect for those of us who can manage short trips but struggle with lengthy store navigation. It's reassuring to know there are multiple working alternatives while Walmart hopefully fixes their broken system. Thanks for starting this discussion - it's clear this is a widespread issue affecting many of us!

I'm so glad I found this thread! I was in almost the exact same situation a few months ago - got a call from that number about my benefits and was terrified it was a scam. Like others have mentioned, that's definitely a legitimate San Diego County HHSA number. The fact that your daughter just started working is almost certainly why they're calling about IRT (Income Reporting Threshold) requirements. I wish I had known about this community when I was dealing with it - would have saved me so much anxiety! The advice here is spot on: check BenefitsCal first, then call back with your case number and your daughter's employment info ready. The eligibility workers really are trying to help you stay compliant rather than looking for reasons to cut benefits. Don't let the stress overwhelm you - this is totally manageable and you're being smart by verifying before just ignoring the call!

I'm really glad you posted about this - I would have been just as suspicious! Reading through all these responses has been so educational. That number is definitely legitimate San Diego County HHSA, and it sounds like your daughter's new job is what triggered the call. I had no idea about the Income Reporting Threshold requirements before seeing this thread - the whole system seems so complex! The consensus seems clear: check your BenefitsCal account first, then call them back during business hours with your case number and your daughter's work info ready. It's actually reassuring to know they're being proactive about helping people stay compliant rather than waiting for us to make mistakes. Thanks for asking this question and helping all of us learn more about how the system works!