Military spouse denied Pell Grant for 2025-2026 despite eligibility - caught in FAFSA/school referral loop
I'm at my wit's end trying to figure out why I was denied the Pell Grant for 2025-2026! According to everything I've read, I should qualify - I'm taking online classes at Westwood University, working 25 hours weekly at a daycare, and my husband is active military (E3/PFC). Our combined income was only $48,700 last year. I've only used Pell Grant for 3 semesters previously, so I should have plenty of lifetime eligibility remaining (something like 225%?). When my SAI came back, there was no Pell listed at all! I called FSA and waited 2 HOURS only to be told it might be my income reporting or some mysterious "application flag" and that I needed to talk to my financial aid office. Then my school's financial aid advisor basically shrugged and told me to contact FAFSA! I'm stuck in this endless loop with nobody taking responsibility. Can someone please help me understand what might be causing this and how to actually get answers instead of being passed back and forth? My classes start in 6 weeks and I can't afford tuition without this grant.
24 comments


Gabrielle Dubois
u probly did ur tax info wrong or somethin. my cousin had this happen n it was cuz she checked the wrong box on her w2 info. call fafsa again n just stay on the line til they fix it
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Dmitri Volkov
•But I triple-checked all my tax info before submitting! The W-2 amounts match exactly what we filed. And I seriously can't spend another 2 hours on hold with FAFSA just to get transferred to someone else who doesn't know what's going on...
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Tyrone Johnson
The exact same thing happened to me this year! I should have qualified based on our household income and my SAI was definitely in the eligible range. After getting the runaround for weeks, it turned out there was a flag on my application because my husband's military pay wasn't properly categorized. Apparently there's a specific way combat pay and BAH need to be reported, and if it's not done correctly, it can mess up your eligibility calculation.
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Dmitri Volkov
•OMG this makes so much sense! My husband does get BAH and we weren't sure how to report it. Did you have to submit a correction to your FAFSA or did your school help fix it?
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Tyrone Johnson
•It was a nightmare honestly. The school just kept sending me back to FAFSA, and FAFSA kept sending me back to the school. I eventually got it fixed by submitting a verification form through my school, but I had to specifically note it was related to military pay classification.
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Ingrid Larsson
Financial aid advisor here. This is most likely related to how military compensation was reported on your FAFSA. The system often flags applications from military families for verification because BAH (Basic Allowance for Housing) and other military benefits are sometimes incorrectly reported as taxable income. You need to request a formal SAI recalculation. Here's what to do: 1. Contact your school's financial aid office and specifically request a "professional judgment review" based on military compensation reporting issues 2. Bring documentation showing your husband's LES (Leave and Earnings Statement) that clearly separates base pay from allowances 3. Make sure your financial aid counselor understands that BAH should NOT be counted as income for FAFSA purposes 4. Ask them to submit a formal correction to your FAFSA based on this review If they continue to push you back to FAFSA, ask to speak with the director of financial aid, as this is absolutely something your school needs to help with.
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Dmitri Volkov
•Thank you! This is incredibly helpful. I didn't even know about the professional judgment review option. I'll gather his LES statements tonight and email the financial aid director directly. Fingers crossed this resolves it!
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Carlos Mendoza
idk why ur stressing so much. just take out loans like everyone else does lol. pell grants aren't guaranteed just cause ur husband is military. my brother is e4 and his wife didn't get any grants either.
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Dmitri Volkov
•Taking out loans is exactly what I'm trying to avoid! We're already stretching our budget thin with daycare costs for our toddler, and loans would just put us deeper in debt. The point is that according to the published eligibility requirements, I SHOULD qualify for Pell based on our income and my SAI.
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Carlos Mendoza
•ok but maybe ur not as poor as u think u are? military gets tons of benefits normal people dont get. housing allowance and stuff. thats probably why u didn't qualify
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Zainab Mahmoud
You mentioned you've used Pell for 3 semesters previously - are you absolutely sure about your remaining eligibility? The lifetime limit is 600% (equivalent to 6 years of full-time enrollment), but the system can sometimes show incorrect calculations if you've had any semesters with unusual enrollment patterns. I had a similar issue where my part-time semesters weren't properly calculated.
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Dmitri Volkov
•That's interesting... I was enrolled part-time for one semester when I had our baby. Could that have messed up the calculation? I was under the impression I had used about 150% of my Pell eligibility, leaving 450% remaining.
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Ava Williams
Having worked through this exact issue with multiple military families this year, I can tell you that the 2025-2026 FAFSA has been especially problematic for reporting military compensation correctly. The new FAFSA simplification was supposed to make this easier, but it's actually created new complications. The most likely culprits are: 1. Military housing allowance (BAH) incorrectly counted as income 2. Combat pay exclusions not properly applied 3. A verification flag that's stuck in the system I've found that the most effective solution is using Claimyr to get through to an actual FAFSA specialist who can see the specific flag on your account. Regular phone calls just get you to general support who can't see these details. I used their service (claimyr.com) last month when dealing with a similar issue for a student - they got me connected to an agent in 15 minutes instead of the usual 2+ hour wait. There's a video showing how it works: https://youtu.be/TbC8dZQWYNQ Once you reach a specialist, specifically ask them to check for "verification code V4 or V5" on your account, which are commonly triggered by military income reporting issues.
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Dmitri Volkov
•Thank you so much for this specific information! I've never heard of Claimyr before but at this point I'm willing to try anything to avoid another 2-hour hold. Those verification codes sound exactly like what might be happening - nobody has mentioned anything specific like that to me before.
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Raj Gupta
I experienced the same frustrating loop last semester with my Pell Grant denial. After weeks of getting nowhere, I discovered there was a "dependency status flag" on my application that nobody had bothered to tell me about. The school couldn't remove it, only FAFSA could, but FAFSA said they needed documentation submitted through the school! Eventually I had to: 1. Submit a dependency status verification form 2. Provide additional tax transcripts (not just the returns) 3. Get my husband's commanding officer to sign a letter verifying his service status Only after all that did my Pell Grant suddenly appear in my aid package. The system is completely broken for military families - they should have a specialized department just for handling these cases.
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Lena Müller
•This isnt just a military family problem, fafsa is broken for EVERYONE. i havent gotten my aid package for fall and classes start in 3 weeks!!!! the whole system needs to be redone
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Dmitri Volkov
•I'm definitely going to ask about the dependency status flag specifically - that could explain why neither side is giving me clear answers. Did you have to get the tax transcripts directly from the IRS or did you already have those?
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Ingrid Larsson
Based on all the responses, it sounds like you're dealing with one of the common military family verification issues. To add to my earlier advice, be aware that the FAFSA simplification changes for 2025-2026 have created some specific technical problems for military families: 1. The new simplified formula sometimes incorrectly includes BAH in the Student Aid Index calculation 2. The "military question" on the new FAFSA doesn't properly distinguish between types of military compensation 3. There's a known system issue where military dependents are being flagged for unnecessary verification In addition to the professional judgment review I mentioned, you might need to complete a "Special Circumstances Form" specifically citing the military compensation reporting issue. Most schools have this form available but don't advertise it unless you specifically ask for it.
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Dmitri Volkov
•This is so helpful - I had no idea there were known system issues with the simplified FAFSA for military families. I'll definitely ask about the Special Circumstances Form when I talk to the financial aid office tomorrow.
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Tyrone Johnson
Update on my similar situation: I FINALLY got my Pell Grant approved after submitting the Special Circumstances form that @financialaidadvisor mentioned. The key was providing documentation showing exactly how much of my husband's military compensation was BAH vs base pay, and explicitly requesting that they recalculate my SAI without counting the housing allowance. It took about 3 weeks for everything to process, but my aid package was updated yesterday and now includes the full Pell Grant amount I was eligible for. Don't give up - it's definitely worth fighting for!
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Dmitri Volkov
•That's such good news! Congratulations on getting it resolved! You've given me hope that this can be fixed. I'm going to follow the exact same process and push for that Special Circumstances form.
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Carmen Reyes
I'm going through something very similar right now! My husband is also active duty (E4) and we got denied for Pell Grant despite our low income. After reading through all these responses, I'm realizing we probably made the same BAH reporting mistake. One thing I wanted to add - when you do get through to FAFSA (whether through Claimyr or waiting on hold), make sure to ask them to email you a summary of what they find on your account. I learned this the hard way after multiple calls where different agents told me different things and I had no record of what was actually discussed. Also, if your school continues to give you the runaround, try reaching out to your state's higher education department. Many states have student advocacy offices that can help when you're stuck between FAFSA and your school. It's another option if the professional judgment review doesn't work out. Good luck - you shouldn't have to take on unnecessary debt when you clearly qualify for the grant!
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Fatima Al-Mazrouei
•This is really helpful advice about getting email documentation! I never thought to ask for that but you're absolutely right - having a written record would prevent all the conflicting information I've been getting. And I didn't know states had student advocacy offices - that could be a great backup plan if my school keeps being unhelpful. Thanks for sharing your experience and the encouragement!
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StardustSeeker
I'm a newcomer here but dealing with almost the exact same situation! My husband is Navy E-3 and we were also denied Pell Grant despite our income being well under the threshold. Reading through everyone's responses has been incredibly eye-opening - I had no idea about the BAH reporting issues or the Special Circumstances forms. What really resonates with me is the frustrating back-and-forth between FAFSA and the school. I've been told three different things by three different people at my financial aid office, and each time they just send me back to call FAFSA. It's like nobody wants to take ownership of actually solving the problem. I'm definitely going to try the Claimyr service that @ava mentioned and ask specifically about those verification codes. I'm also going to request that Special Circumstances form from my school tomorrow. Thank you all for sharing your experiences - it's given me hope that this can actually be resolved instead of just accepting that I have to take out loans I can't afford. For other military spouses reading this thread, it seems like we need to be much more aggressive about advocating for ourselves and not accepting the runaround. These aren't just random system glitches - there are specific solutions if we know what to ask for!
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