False FAFSA loan forgiveness email fiasco - anyone else get both announcements?
Has anyone else still not recovered from that emotional rollercoaster with the fake student loan forgiveness emails from last fall? First I got that email saying my Parent Plus loans ($18,500) from my daughter's education were being forgiven through some new FAFSA initiative. I literally CRIED with relief and told my whole family. Then THREE DAYS LATER, I got that second email claiming the first was "sent in error" and no forgiveness was happening. I've never felt so manipulated by a government system. I'm still paying $267/month and wondering if there's any legitimate forgiveness programs for Parent Plus loans that actually work? Or was that whole email situation just a cruel joke from the Dept of Education?
21 comments


Emma Johnson
OMG YES!!! I got those emails too and was DEVASTATED when they took it back. Who does that??? My son's loans were supposed to be forgiven ($23k) and I had already started planning how to use that money for his brother's college fund next year. Then boom - "sorry our bad lol" 😡
0 coins
Leila Haddad
•It's just so cruel right? Like don't tell people life-changing news then be like 'oops nevermind' three days later. Have you found any actual forgiveness programs that work?
0 coins
Ravi Patel
That email situation was a complete disaster and affected thousands of people. For clarification though, that wasn't directly related to FAFSA (which is the application), but rather to the federal loan servicing system. For Parent Plus loans specifically, there are actually legitimate forgiveness options, but they're limited: 1. Income-Contingent Repayment (ICR) - requires consolidating first, then 25 years of payments 2. Public Service Loan Forgiveness - if YOU (not your child) work for a qualifying employer 3. Total and Permanent Disability discharge The Biden administration has been trying to implement broader forgiveness, but it keeps getting blocked in court battles.
0 coins
Leila Haddad
•Thank you for clarifying the difference! I'm not in public service and definitely not disabled, so I guess ICR is my only option? Does consolidating hurt my credit score? And 25 YEARS of payments seems insane when my daughter will be 48 by then...
0 coins
Astrid Bergström
my cousin got that email to. he was going to buy a car with the extra money lol. now hes still stuck with like $30k from some university that went out of business. the whole system is rigged man
0 coins
PixelPrincess
That email incident was absolutely unprofessional and caused real emotional harm to borrowers. I've been helping people navigate FAFSA and loan issues for years, and I've never seen such a poorly executed communication. For Parent Plus loans specifically, your options are unfortunately more limited than for Direct Student Loans. The Income-Contingent Repayment (ICR) plan mentioned above is your best bet, but you must first consolidate into a Direct Consolidation Loan. One thing to note: if your daughter is still in school or has her own federal loans, make sure any steps you take don't impact her current financial aid package or her future FAFSA eligibility. Sometimes loan consolidation can affect dependency status calculations or Student Aid Index (SAI) numbers.
0 coins
Emma Johnson
•This is so helpful!! My younger son is filling out his FAFSA for next year. If I consolidate my Parent Plus loans from my older son, will that mess up my younger son's aid package? His SAI was already higher than we expected.
0 coins
PixelPrincess
•Good question. Consolidating existing Parent Plus loans shouldn't directly impact your younger son's SAI calculation, as the FAFSA is primarily looking at income and assets, not existing debt. However, the timing matters - I wouldn't make any major loan changes during the period when his FAFSA is actively being processed. Also, be aware that for 2025-2026 FAFSA, they're using the new formula, so Parent Plus loans from previous children aren't factored into the SAI the same way they were in the old system.
0 coins
Omar Farouk
I got those emails too and I'm STILL angry about it. It's so typical of how they treat us. First they make the FAFSA impossible to fill out correctly, then they send fake forgiveness emails... what's next? The whole system is designed to keep us in debt forever. I've been paying my daughter's Parent Plus loans for 6 years and the balance has barely moved.
0 coins
Ravi Patel
•Are you only making minimum payments? Parent Plus loans have the highest interest rates among federal loans (often around 7.54% currently). If you're only paying minimums, most of your payment is probably going to interest rather than principal. You might want to look into refinancing with a private lender for a lower rate, though you'll lose federal protections if you do.
0 coins
Chloe Martin
I've been helping people sort out FAFSA and loan issues for years, and that email error was unprecedented in its scale and impact. If you're struggling with Parent Plus loan payments, here are some legitimate steps you can take: 1. Apply for an Income-Contingent Repayment plan (requires consolidation first) 2. Check if your employer offers any loan repayment benefits 3. Look into temporary hardship forbearance if you're facing financial difficulties One thing many borrowers don't realize is that you can also contact Federal Student Aid directly to discuss your specific situation and available options. However, reaching them can be frustrating - I've had clients who spent hours on hold only to get disconnected. A service that's helped many of my clients is Claimyr (claimyr.com), which helps you get through to an actual FSA agent without the endless hold times. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ Talking directly with an agent can help you understand your specific options beyond what's generally published online.
0 coins
Leila Haddad
•Thank you for these suggestions! I've tried calling FSA three times and got disconnected each time after 45+ minutes on hold. It's infuriating. I'll check out that Claimyr service - anything to avoid more wasted hours on hold. Has anyone actually gotten loan forgiveness through talking to an agent directly? Or is it just to understand the options better?
0 coins
Chloe Martin
•Talking to an agent won't get you forgiveness that doesn't exist under current programs, but they can help in other ways. They can verify if you qualify for existing forgiveness programs, help you understand consolidation options, or even review your payment history to see if previous payments might qualify retroactively for certain programs. They can also explain the specific timeline and next steps for whatever option fits your situation. It's about getting accurate, personalized information rather than trying to piece together fragments from websites and forums.
0 coins
Diego Fernández
I had a similar experience with that false forgiveness email. It was absolutely crushing. One thing I discovered though - if you're a federal employee or work for a qualifying non-profit, Parent Plus loans CAN be eligible for Public Service Loan Forgiveness after consolidation. I consolidated my loans and have been working toward PSLF for the past 3 years (7 more to go). The process was confusing at first but worth figuring out. Have you looked into whether your employment might qualify?
0 coins
Leila Haddad
•I'm self-employed unfortunately, so PSLF isn't an option for me. But that's great that you found a path forward! Did consolidating affect your credit score much? I'm worried about that part of the process.
0 coins
Diego Fernández
•The consolidation itself had a minimal impact on my credit - there was a hard inquiry and the average age of accounts changed slightly, but within 3 months my score was back to where it started. The bigger benefit was getting a slightly lower fixed interest rate and having just one payment to manage instead of three separate ones. The FAFSA/loan system is complex enough without having multiple servicers to deal with!
0 coins
Emma Johnson
Has anyone tried calling their loan servicer directly rather than FSA? I spent 2 hours on hold with FSA last week and never got through, but when I called my servicer (Nelnet) I only waited 15 minutes. They couldn't help with forgiveness, but they did lower my monthly payment by switching my repayment plan. Not a solution, but at least a temporary help while we wait for REAL loan forgiveness to maybe happen someday...
0 coins
Astrid Bergström
•my servicer is the worst!! they messed up my autopay and then charged me late fees. i dont trust any of them
0 coins
PixelPrincess
Just as an update - the Department of Education actually issued a formal apology about those erroneous forgiveness emails. They've implemented new verification procedures to prevent similar mistakes. I want to address a misconception I'm seeing in this thread - Parent Plus loans DO have some flexibility, but you need to be proactive. After consolidation into a Direct Consolidation Loan, you can access Income-Contingent Repayment (ICR), which caps payments at 20% of your discretionary income. It's not as generous as the plans available for student borrowers, but it's something. Also, check if you might be eligible for the SAVE plan, which has replaced REPAYE for many borrowers and can offer better terms depending on your situation.
0 coins
Leila Haddad
•Thank you for mentioning SAVE - I hadn't heard of that replacing REPAYE. Is there a specific place to check eligibility for Parent Plus borrowers? The studentaid.gov site is so confusing to navigate.
0 coins
Chloe Martin
One important distinction to make: Parent Plus loans themselves aren't directly eligible for the SAVE plan. However, once you consolidate them into a Direct Consolidation Loan, you can use the Income-Contingent Repayment plan, which is different from SAVE but still provides some income-based relief. The studentaid.gov site has a loan simulator tool that can help you see what your payments might look like under different plans. You'll need to log in with your FSA ID. If you're having trouble navigating the site or understanding your options, calling FSA directly is your best bet for personalized guidance.
0 coins