FAFSA contributor link not working for one parent - blank page issue

This exact thing happened to me last month! The system is really buggy right now with the new FAFSA format. Try having your daughter remove you both as contributors, then add just your husband first. Let him complete his section, then have her add you afterward. For some reason, the system sometimes glitches when trying to handle two parent contributors added at the same time.

There are a few troubleshooting steps you can try: 1. Make sure your husband is using the exact same email address that your daughter entered when adding him as a contributor 2. Check if your husband has a valid FSA ID that's fully verified (sometimes there's a 1-3 day verification period) 3. Try having your daughter delete him as contributor and re-add him 4. Make sure your daughter properly designated him as a contributor, not just as a preparer If none of those work, you might need to call Federal Student Aid directly at 1-800-433-3243, though wait times can be extremely long this time of year.

lol the FAFSA is such garbage this year!! my ex and i had this EXACT problem. nothing worked until we finally gave up and just had my daughter enter all his info directly while he sat with her. not ideal but at least it got done

When my son was completing his FAFSA i had a similar problem. We found out that my husband had to complete his FSA ID verification by checking his email and clicking a verification link. Check if he received any emails from FSA about verifying his ID credentials. Also check his spam folder. The links expire after 14 days i think.

After struggling with this for days, I finally got through to someone at Federal Student Aid who fixed it for us. The problem was that my husband's FSA ID had some kind of internal flag on it from an old password reset attempt. Try getting someone at FSA to manually check the account status. It took me 3 hours on hold though 😡

OK so I work at a college financial aid office and we've seen this a TON lately. Here's what's happening: if both parents have the SAME EMAIL ADDRESS associated with their FSA IDs, the system can't properly link both contributors. One of you needs to update your FSA ID with a different email address, wait 24-48 hours for the change to propagate in the system, then have your daughter remove and re-add both of you with the correct emails.

why is fafsa so complicated????? my parents just gave up and hired someone to do all the fafsa stuff for us. best $300 we ever spent lol

Update on my earlier suggestion - I just remembered another thing that worked for some people. Try having your husband create a brand new browser profile (not just incognito mode) before clicking the link. Sometimes there's weird cookie/cache issues even when you think you've cleared everything.

UPDATE: We solved it! Thank you all for your help. It turned out to be exactly what @financial_aid_advisor suggested - we were both using the same email address for our FSA IDs. My husband updated his FSA ID with his work email, we waited 24 hours, then my daughter removed us both and added us again with our separate emails. His contributor link worked perfectly after that! Such a simple fix but nowhere in the FAFSA help documents. Now we're finally able to complete her application before the priority deadline!

This is such a helpful thread! I'm bookmarking this for future reference. The same email address issue seems so obvious in hindsight but I never would have thought of it. It's frustrating that the FAFSA system doesn't give clearer error messages when this happens - a blank page tells you nothing! Thanks to everyone who shared their experiences and solutions, especially @Naila Gordon for the insider knowledge. Stories like this really show how valuable this community is for navigating these confusing processes.