FAFSA

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  • Call the correct department
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UPDATE: After 23 days of showing "Cannot compute SAI," my daughter's FAFSA finally processed completely! The SAI is now visible and her information has been sent to her schools. No explanation for the delay, no notification it was fixed - it just suddenly worked. So hang in there - it seems like they're slowly working through the backlog.

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That's great news! 23 days is a long time though... I'm on day 12 now. Did you do anything to help move it along or literally just wait?

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Honestly, we just waited. I tried calling FSA multiple times but never got through to anyone who could actually help. The waiting is incredibly frustrating, but it does eventually resolve!

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UPDATE FOR ANYONE WITH THE SAME ISSUE: Our "Cannot compute SAI" error finally resolved! It took 19 days total, but the SAI suddenly appeared this morning. I didn't do anything special - it just fixed itself. His school extended the housing deposit deadline by 2 weeks which was enough time thankfully. I wish the Department of Education would communicate better about these issues rather than leaving families in the dark, but at least it's resolved now.

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So glad it worked out! This year has been RIDICULOUS with FAFSA problems. Congratulations to your son on college!!

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You've gotten good advice here! Just wanted to add that when my son was applying to colleges, he ended up adding two more in August (super late!) and he still got federal aid, but only one of them offered any institutional scholarships. The financial aid counselor told us that they keep a small reserve of scholarship money for late applicants with strong profiles, so if your son has good stats, it doesn't hurt to add the schools and then follow up with a phone call to their financial aid offices to explain the situation. Sometimes they can work with you!

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That's really helpful advice - thank you! My son does have strong academics, so maybe there's still hope for some institutional aid. We'll definitely follow up with phone calls after adding the schools.

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Just to confirm the technical process for you: 1. Log into studentaid.gov with your student's FSA ID 2. Select the 2025-2026 FAFSA form 3. Click on "Make FAFSA Corrections" 4. Navigate to the "School Selection" section 5. Add the new school codes (every college has a unique federal school code) 6. Submit the corrections 7. You'll get a confirmation page - save or print this for your records The updated information will be sent to the new schools automatically. No need to resubmit the entire application!

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Thank you for breaking down the exact steps! That's super helpful. I was worried we'd have to redo the whole application.

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And don't forget the FAFSA COMPLETELY CHANGED this year!!!! The new system is calculating Student Aid Index (SAI) instead of EFC and uses different formulas! Your daughter might qualify for more aid under the new system so make sure you're looking at the right aid year when you apply!

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You're right - I've been hearing about the SAI replacing EFC. We're completing the new FAFSA as soon as it opens. Do you know if the change might actually help us? Our main issue was that they counted our home equity in the old calculation even though we don't have much liquid cash.

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The new FAFSA and SAI calculation actually eliminates the consideration of home equity entirely, which could potentially help your situation. The new formula also increases the income protection allowance and adjusts how multiple students in college are counted. These changes might result in a lower SAI than your previous EFC, potentially qualifying your daughter for more aid before you need to turn to loans.

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i always heard it was best to max out federal loans before private ones bc of the protections right?

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Yes, that's generally the recommended approach. The order of operations should be: 1. Direct Subsidized Loans (student's name) 2. Direct Unsubsidized Loans (student's name) 3. Parent PLUS Loans (parent's name) 4. Private loans (last resort) Federal loans offer income-driven repayment plans, potential loan forgiveness, hardship deferments, and fixed interest rates. Private loans typically have none of these protections.

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try checking if theres a typo in the email. my brother put gmial instead of gmail and we were going crazy wondering why codes werent showing up lol

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Haha, we double-checked the email and it's correct. But thanks for the suggestion - I can totally see how that could happen!

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Did any of these suggestions work for you? If all else fails, sometimes using the Federal Student Aid live chat on studentaid.gov can be faster than calling. It's only available during business hours but the wait is usually much shorter.

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Thank you for checking back! We tried switching browsers to Edge like someone suggested, and also added studentaid.gov to safe senders, but still no luck. We tried the live chat this morning but it disconnected after waiting 45 minutes. We're going to try that Claimyr service as a last resort since we're approaching our state's priority deadline. This is so frustrating!

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Financial aid officer here. This is a known issue with the 2025-2026 FAFSA. When the student and parent sections are completed more than 72 hours apart, the system sometimes fails to properly link the signatures. Here's what to do: 1. Have your daughter log in to her studentaid.gov account 2. Go to the FAFSA application and navigate to the Sign & Submit section 3. She'll need to re-sign (the information is all still there) 4. Then you should receive a new confirmation email within 24-48 hours 5. The SAI calculation typically follows 3-5 business days after that If you continue having issues, you can request a signature override, but you'll need to speak directly with an FSA agent for that. Be aware that call volumes are extremely high right now.

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Thank you so much for these specific steps! We'll try this tonight. Do you know if this will delay her application processing significantly? Her school priority deadline is coming up in 3 weeks.

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Most schools are aware of the FAFSA issues this year and are being flexible with those priority deadlines. However, I would recommend having your daughter contact her school's financial aid office directly to notify them of the issue. They can often place a note in her file that the FAFSA is in process but experiencing technical delays. This way her application won't be penalized for missing the deadline if processing takes longer than expected.

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Update: Fixed our issue! We had my daughter log back in, and there was indeed a yellow warning icon on her dashboard about incomplete signature. She had to go through the FSA ID verification again (using her driver's license) and then re-sign. The system immediately sent a new confirmation email saying both signatures were received! Now we're waiting for the SAI calculation. Thanks everyone for your help!

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Fantastic! Glad it worked out. Just for others who might find this thread - the SAI calculation is taking about 5-7 business days right now, so don't worry if you don't see it immediately after getting the confirmation.

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