ESD phone numbers that actually work? Need to reach a human without getting hung up on!

Try calling 833-572-8400 exactly at 8:00am. Don't pick any menu options, just wait until it transfers you to a person. I got through last week after about 2.5 hours on hold, but at least they didn't hang up! The trick is calling right when they open.

the 833 number never works for me i spent 5 days trying and always got hung up on. someone need to fix this garbage system its like they dont want to help anyone

I spent WEEKS trying to get through to ESD using all the official numbers and never got anywhere!! Then I found this service called Claimyr that got me through to an agent in about 30 minutes. They basically keep dialing for you and secure your spot in line, then call you when they have an agent. Saved me so much frustration! Their website is claimyr.com and they have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 The best part was that I finally got my adjudication issue resolved after being stuck for over a month. Definitely worth checking out if you're desperate like I was.

For technical issues or claims requiring special attention, you can try the Technical Support line at 855-682-0785. This line is specifically for accounts that are locked or have identity verification issues. If your daughter's claim involves ID verification or account access problems, this might be your best bet. General tips for any ESD number: - Call Tuesday-Thursday (Monday and Friday are typically the busiest) - Call between 1-3pm (often slightly less busy than mornings) - Have all claim information ready (SSN, claim ID, and exact dates of issues) - Be extremely clear and concise about the specific problem when you get through Hope this helps!

My friend works at WorkSource (connected to ESD) and she told me they're super understaffed right now. Apparently tons of agents quit over the last few months because of burnout. That's why it's gotten even harder to reach anyone compared to during the pandemic when they at least had extra staff. Really sucks for everyone trying to get help. 😑

Here's a workaround that's been working for some people recently: call the main ESD number, select Spanish option (even if you don't speak Spanish), then when an agent answers, politely explain you need assistance in English. Many of the Spanish-speaking agents are fully bilingual, and that queue is often much shorter than the English one. The Spanish option is typically 2 or 9 depending on which number you call. Another option: if your daughter qualifies for veterans services, the veterans unemployment line at 800-562-2308 typically has much shorter wait times and can often help with regular claims too.

i just want to know why they even bother having phone numbers if they just hang up on everyone?? such a broken system

I actually had good luck emailing them through the eServices message center. It took about 4-5 days to get a response, but they did eventually get back to me and resolved my issue without needing to speak to anyone. Might be worth trying while you continue attempting to reach someone by phone.

Has your daughter tried visiting a WorkSource office in person? Sometimes they can help with ESD issues or at least provide direct contacts. Not all WorkSource staff can access ESD systems, but some can and it might save a lot of phone frustration.