Can caregiver apply for ESD unemployment after 26-day background check delay?
So frustrated right now! My sister works as an in-home caregiver for our elderly father (has been doing this for 4 years). Her background check expired and she submitted the renewal paperwork ONE DAY late. The agency immediately stopped her pay while waiting for the new background check to process. It took from Feb 3rd to March 1st - that's 26 DAYS without any income! Her background check came back clean (of course) and she's back working now, but the agency says they won't pay her for those 26 days she couldn't work because of their policy. Is she eligible for any kind of temporary unemployment for just that period? Maybe something like standby status or partial unemployment? She's not technically laid off since she's working again, but that's almost a full month's income just gone! Anyone dealt with something similar with caregiver agencies and background check delays?
21 comments


Skylar Neal
Yes, she should be eligible for unemployment for that period! This would be considered a temporary layoff or furlough. She needs to file a claim right away though, as there's a time limit for retroactive claims. Make sure she indicates she was temporarily laid off due to administrative processing (the background check) and is now back working. She should mention she had zero fault in this situation (even though she was one day late, the processing time is what caused the extended unpaid period).
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Brady Clean
•Thank you! Do you know if there's a specific way she should explain this in her application? She's worried they'll deny it because technically the agency might say she was "suspended" not "laid off" due to the expired background check.
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Vincent Bimbach
idk if this counts 4 unemployment. my cousin works caregiving too and they told her if background check expires its HER fault and companys not responsible for lost wages. she should maybe try applying but dont get hopes up. the esd people r super strict about this stuff
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Kelsey Chin
•This isn't true at all. The law doesn't care what the agency "policy" is - if you're not allowed to work and it's not for misconduct, you're eligible for unemployment. Being ONE DAY LATE on paperwork is not misconduct! The 26-day processing time is what caused the lost wages, not the minimal delay in submitting paperwork. These agencies try to scare workers with these policies but the state protects workers in these situations.
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Norah Quay
Your sister should definitely apply for unemployment for those weeks. This situation falls under what ESD considers a temporary layoff or furlough. Here's what she needs to know: 1. File ASAP - there's a limit on retroactive claims (usually within 26 weeks but sooner is better) 2. On the application, she should select "temporarily laid off" or "furlough" 3. Important: She needs to explain she was ready, willing and able to work during this period but was prevented by administrative processing 4. For the "return to work" date, she should enter the date she actually returned 5. Keep documentation showing the background check submission date and approval date The key issue will be whether ESD considers the one-day late submission as negligence on her part. I would argue it's not - especially since the agency's 26-day processing time is the actual cause of the extended unemployment, not the one-day delay in submission. She should also look into whether the agency violated any labor laws by not providing adequate notice of the expiration or by taking an unreasonable time to process the background check.
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Brady Clean
•This is super helpful, thank you! She has all the documentation with exact dates. Do you know if she'll need to complete job searches for such a short claim period? She knew she'd be going back to the same job once the background check cleared.
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Leo McDonald
I had a similar issue last year with a health certificate expiration (not background check but similar idea). I was out of work for 18 days while waiting for processing. I applied for unemployment and was initially DENIED because they said I "caused" the work stoppage by letting my certification expire. I appealed and WON because I proved that: 1) The processing time (not the expiration) was the primary cause of lost work 2) I had no control over the processing time 3) I was otherwise ready and available to work Your sister should definitely apply but be prepared for a possible denial and then appeal. The appeal process was actually pretty quick for me - about 10 days.
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Brady Clean
•That's so good to know! Did you have to do any job searches during those 18 days? Or did they waive that since you knew you'd be going back to the same job?
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Norah Quay
To answer your question about job searches - she should request "standby" status when she applies. This is exactly what standby is for - temporary layoffs where you expect to return to your employer. If approved for standby, she won't have to do job searches for that period. However, standby approval isn't guaranteed. If she's denied standby status, she would technically need to complete and document 3 job search activities for each week claimed. Given that this is retroactive, this gets complicated - she should explain the situation if denied standby and ask how to handle the job search requirements for past weeks.
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Brady Clean
•Thank you! She'll definitely request standby status. Makes perfect sense since she knew exactly when she'd be going back once the background check cleared.
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Jessica Nolan
just wondering... has your sister tried talking to the agency supervisor directly? sometimes they make exceptions to the policy if you get to right person. my mom had similar situation (not exact same but kinda) and after she kept calling and asking for manager they ended up paying her for half the missed time which was better than nothing! worth a try before dealing with all the ESD stuff tbh
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Brady Clean
•She tried that route first actually! She spoke with her direct supervisor, then the office manager, and finally sent an email to the regional director. All of them said the same thing - company policy doesn't allow for backpay when someone can't work due to an expired background check, regardless of how long the new check takes to process. They're using the "one day late" thing as their justification. Pretty frustrating.
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Kelsey Chin
UGH I hate these agencies!!! I've worked in home healthcare for 8 years and they ALL pull this garbage. They know most caregivers are women, often immigrants, who don't know their rights or are afraid to fight back. Your sister ABSOLUTELY can and should file for unemployment. And she should report the agency to L&I while she's at it! Also, has she tried calling ESD directly to ask about this specific situation? The unemployment website is confusing as hell and sometimes gives people wrong information. I've spent DAYS trying to get through on their phone lines before.
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Brady Clean
•She hasn't been able to get through to ESD by phone yet. Been trying every day this week but keeps getting the "high call volume" message and disconnected. Is there a better time of day to call or any tricks to getting through?
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Leo McDonald
I've had really good luck using Claimyr to get through to ESD when their lines are busy. It basically holds your place in line and calls you back when an agent is available. Saved me hours of redial frustration! Their site is claimyr.com and they have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 With your sister's specific situation about the background check delay, she really needs to talk directly to an agent to get the right guidance before filing. I had a similar issue and the agent was able to tell me exactly how to word things on my application to make sure it was processed correctly.
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Brady Clean
•I'll check that out, thank you! You're right - she needs specific guidance from an actual agent because her situation is a bit unusual.
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Vincent Bimbach
hey just wondering, is your sister getting paid thru DSHS/COPES for taking care of your dad? or is it a private agency? cuz if its DSHS the rules might be different
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Brady Clean
•She's with a private agency that contracts with DSHS. She's not getting paid directly through the COPES program - the agency handles all the payment processing and takes their cut. Makes everything more complicated!
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Skylar Neal
For her unemployment application, make sure she uses these exact terms when explaining the situation: 1. "Administrative furlough due to background check processing" 2. "Temporary work stoppage not due to misconduct" 3. "Unable to perform work duties solely due to required administrative processing" These specific phrases will help trigger the right classification in the ESD system. Also, when she applies, she should select "laid off" rather than "quit" or "fired" when asked about her separation reason. Background check processing delays are considered administrative furloughs in most cases, which fall under the laid off category. If she gets denied (which happens to many first-time applications), definitely appeal right away. The appeal form will give her more space to fully explain the situation.
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Brady Clean
•This is extremely helpful! I've written down these exact phrases for her to use on the application. She's going to try filing online tonight. Will update how it goes!
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Angelina Farar
sorta off topic but this happened to my neighbor who is also a caregiver and she ended up applying for emergency assistance through DSHS for that month instead of dealing with unemployment. might be another option if the ESD route doesn't work out.
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