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Isaiah Cross

FAFSA email conflict with ex-husband's account - can't create my own FSA ID

I'm trying to complete my daughter's 2025-26 FAFSA application, but I'm running into a frustrating roadblock. When I tried to create my own FSA ID, the system says my email is already linked to an existing account (my ex-husband's). We've been divorced for 3 years, and I need to submit my own financial information separately since I have primary custody. I can't access his account, and the system won't let me create a new one with my email. Has anyone dealt with this? What's the process for separating accounts when emails are tangled with an ex-spouse? My daughter's college deadline is coming up next month and I'm getting worried.

Kiara Greene

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just use a diffrent email address?? thats what i did when my yahoo account got messed up

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Isaiah Cross

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I've thought about that, but I'm concerned about maintaining access to important FAFSA communications. This is the email I use for everything important. Plus, wouldn't changing emails mid-process cause more confusion?

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Evelyn Kelly

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This is actually a common issue after divorce situations. You'll need to contact Federal Student Aid directly to resolve the email conflict. They can unlink your email from your ex-husband's account, but you'll both need to verify your identities separately. You should also know that for the 2025-26 FAFSA, you'll need to be listed as a contributor on your daughter's application. The new FAFSA requires information from the parent with primary custody and possibly your ex-husband too, depending on your custody arrangement and financial support details.

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Paloma Clark

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OMG this system is a NIGHTMARE for divorced parents!!!! I spent THREE WEEKS last year trying to get this fixed and kept getting disconnected from FSA phone lines. They seriously expect us to coordinate with exes we barely speak to?? And then when there's a technical error, good luck getting anyone to help. My daughter almost missed her priority deadline because of this exact email issue.

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Isaiah Cross

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Thank you for explaining this! So I definitely need to get this fixed rather than try to work around it. Did you have to wait a long time to reach someone at FSA? I'm concerned about the approaching deadline.

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Heather Tyson

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I had the exact same issue with my ex-wife's email. Called FSA about 50 times and could never get through. Finally found this service called Claimyr (claimyr.com) that got me connected to an actual FSA agent in about 15 minutes. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ The agent was able to unlink my email and help me create a new FSA ID. Saved me weeks of frustration.

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Isaiah Cross

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Thank you! I'll check this out today. At this point, I just need to talk to someone who can fix this. Did they ask for any specific information to verify your identity when you called?

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Heather Tyson

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Yes, they asked for my full name, DOB, SSN, and the email address in question. Also had some security questions. Make sure you have all your identification documents ready before calling.

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Raul Neal

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is this claimyr thing legit? seems sketchy to pay someone just to make a phone call for u

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Jenna Sloan

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Professional financial aid counselor here. This email/account conflict is one of the most common issues we see with the new FAFSA. Here's what you need to do: 1. Contact FSA to unlink your email (1-800-433-3243) 2. Request a "contributor record disassociation" 3. After your email is freed up, create a new FSA ID 4. Have your daughter list you as a contributor on her FAFSA 5. Complete your portion of the financial information Because you have primary custody, you're considered the contributing parent for FAFSA purposes under the new SAI formula. Your ex-husband may still need to provide information if he provides substantial financial support. Also, if you're having trouble reaching FSA by phone (very common), try calling right when they open at 8am ET or use their live chat feature on studentaid.gov.

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Isaiah Cross

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Thank you so much for these specific steps! This is incredibly helpful. I'll try calling them first thing tomorrow morning. One question - once my email is unlinked, is there a waiting period before I can create my new FSA ID?

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Jenna Sloan

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There's no mandatory waiting period, but I recommend waiting about 30 minutes after they confirm the unlinking before trying to create your new FSA ID. The system sometimes needs time to update. If you still have issues after creating your new FSA ID, don't hesitate to contact them again - persistence is key with FAFSA issues.

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I went thru something similar last year and it was a total headache!! What fixed it for me was: 1) Called FSA like 20 times before finally getting someone 2) Had to provide all kinds of identity proof 3) They "reset" something on their end 4) Had to wait 3 days before creating new account The most annoying part was my ex didn't even remember using my email!!! But somehow it was in their system. Honestly the whole FAFSA process is designed to make parents lose their minds lol. Good luck!

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Sasha Reese

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lol 3 days??? mine took 2 WEEKS to reset 😭

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Isaiah Cross

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Thank you for sharing your experience! Did you have any issues after you created the new account? I'm worried this will cause problems with my daughter's existing application.

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Evelyn Kelly

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Just to add some clarity on the contributor setup for 2025-26 FAFSA: - The student initiates the FAFSA and adds contributors (parents/stepparents) - Each contributor completes their section separately with their own FSA ID - The system calculates the Student Aid Index (SAI) based on all contributor information So once you resolve this email issue and create your FSA ID, make sure your daughter adds you as a contributor in her FAFSA portal. This new process actually makes it easier for divorced parents because you don't have to coordinate completing the form together - each contributor does their part independently.

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Isaiah Cross

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That's very helpful context, thank you! I think once I get my own FSA ID sorted out, the actual process should be more straightforward than I feared. I appreciate everyone's help with this.

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Paloma Clark

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My advice? Start calling FSA at 7:58am ET EXACTLY when they open. That's the only time I've ever gotten through without waiting for hours. And have ALL your documents ready - social, ID, tax returns, everything. They will verify every detail before they'll help with account issues. The whole system is ridiculous for divorced parents!!

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Kiara Greene

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this!! ^ early morning is the only time you'll get anyone on the phone

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Kylo Ren

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I'm dealing with a similar situation right now! My ex and I divorced 2 years ago and I just discovered he somehow used my email when he set up his FSA ID back in 2019. I had no idea until I tried to help my son with his FAFSA this year. One thing I learned from FSA customer service (after finally getting through) is that you should also check if your ex has your SSN linked to his account somehow. Apparently some people accidentally enter their spouse's info when creating accounts and it can cause even more complications down the line. They had to verify I wasn't him by asking detailed questions about my employment history and previous addresses. Also, make sure your daughter knows this might delay her application a bit - but colleges are usually understanding about technical issues with FAFSA, especially divorce-related ones. Most have seen this before and will work with you on deadlines if you can show you're actively trying to resolve it.

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Ethan Moore

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Oh wow, I hadn't even thought about the SSN issue! That's a really good point. I'll definitely ask about that when I call FSA tomorrow morning. It's reassuring to know that colleges are generally understanding about these technical delays - I was so worried about missing the deadline and affecting my daughter's aid eligibility. Thank you for sharing your experience and the heads up about the detailed verification questions!

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I'm going through this exact same nightmare right now! Been divorced for 2 years and just found out my ex somehow has my email tied to his FSA ID. The most frustrating part is that I can't even remember him ever using my email for anything financial, but here we are. What's been working for me so far: I called FSA at exactly 8:00 AM ET on Monday and actually got through after about 20 minutes on hold (miracle!). The agent was super helpful once I explained it was a divorce situation. They walked me through something called an "account separation request" and said it should take 3-5 business days to process. Pro tip: Have your divorce decree ready when you call. They asked for the case number and date to help verify that you should have separate accounts. Also make sure you know what year your ex might have created his account - they asked me about that too. Hang in there - I know it's stressful with college deadlines looming, but from what I've been told, this is way more common than we think and the FSA agents are pretty experienced with fixing it once you get someone on the phone.

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