FAFSA application stuck in limbo since February - need urgent help before tuition deadline
I'm absolutely desperate at this point with my daughter's FAFSA application. We submitted everything electronically back in February, got no confirmation, so we sent a paper copy in April as backup. It's now been MONTHS with zero confirmation from Federal Student Aid that they've even received anything! The university financial aid office says they can't process her aid package without the FAFSA being completed on the federal side. The school has been giving us extensions on the tuition payment deadline, but that grace period ends at the end of THIS MONTH. We're literally two weeks away from having to take out high-interest private loans because the federal system is completely non-responsive! I've called the FSA number probably 25+ times but either get disconnected or sit on hold until I have to hang up for work. Has anyone successfully gotten through to an actual human at FSA recently? Or found any workaround to check if our application is actually in their system? Any advice would be lifesaving right now - we can't afford these private loan rates but also can't pay tuition out-of-pocket while waiting for FAFSA to wake up.
15 comments


Sofia Morales
omg same boat!! submitted in january and NOTHING. no confirmation email, no updates on studentaid.gov, nada. called like 50 times and always get disconnected after 2 hrs on hold. school keeps sending us threatening emails about dropping my sons classes if we dont pay soon. this is ridiculous!!
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Dylan Mitchell
•It's absolutely maddening, isn't it? Have you been able to at least confirm they received your forms? That's the part that's killing me - not even knowing if they HAVE the application or if it disappeared into the void.
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Dmitry Popov
I'm so sorry you're dealing with this. Unfortunately, FSA has been experiencing massive delays this year due to the FAFSA Simplification Act implementation. Here are a few things that might help: 1. Check your Student Aid Index (SAI) status on studentaid.gov - if you can see any processing status, that means they at least received your application 2. Ask your school's financial aid office to specifically check the ISIR system to see if your daughter's FAFSA is showing as received but not processed 3. Request an additional extension from the school with documentation of your submission attempts (screenshots of submission confirmations, certified mail receipts, etc.) 4. Contact your congressional representative's office - they have staff dedicated to helping constituents with federal agencies and can often get answers when you can't The bottleneck is definitely on the federal side right now, not with your school. They're likely just as frustrated as you are.
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Dylan Mitchell
•Thank you for these specific steps. I didn't know about checking the ISIR system - will definitely ask the financial aid office about that tomorrow. And I hadn't thought about contacting our congressional rep, that's a great idea. Do you know how long that process typically takes? We're really down to the wire with this deadline.
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Ava Garcia
Been there, done that, got the anxiety medication to prove it! The FSA phone line is COMPLETELY USELESS this year. After 7 attempts and probably 14 total hours on hold, I finally got through using Claimyr (claimyr.com). It's a service that waits on hold with FSA for you and then calls you when an agent is about to pick up. I was skeptical but desperate - worked perfectly and I finally got confirmation that they had our application but it was stuck in verification. They were able to push it through while I was on the phone. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ Saved me from having to take out private loans for my son's first semester. Worth every penny for the stress relief alone.
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StarSailor}
•Wait this is actually genius. i tried calling FSA again yesterday and literally got disconnected after 2.5 hours on hold 🙃 definitely checking this out before i lose my mind completely
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Miguel Silva
I work at a university financial aid office (different from yours obviously), and this year has been an absolute nightmare with FAFSA. The Department of Education rolled out the new simplified FAFSA without adequate testing, and it's causing unprecedented delays. Here's what I recommend from someone on the inside: 1. Make sure you have your SAI confirmation email - if you don't have one, your FAFSA likely didn't fully submit 2. Ask your school about emergency institutional funding or a payment plan that extends beyond this month - many schools have created emergency protocols specifically for FAFSA delays 3. Document EVERYTHING - dates, times of calls, confirmation numbers, names of agents 4. Request a "special circumstances review" from your financial aid office - this is different from a regular appeal and specifically addresses processing issues 5. If it comes down to it, a short-term private loan that you can pay off as soon as federal aid comes through might be your only option, but make sure there's no prepayment penalty One last thing - check if your FAFSA is stuck in the "verification" queue. Many applications are getting flagged for verification this year due to system errors, not because of any issues with your information.
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Dylan Mitchell
•Thank you so much for this insider perspective! We never received a SAI confirmation email, which I guess explains a lot. Is there any way to get that retroactively? Or do we need to submit yet another application?
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Miguel Silva
•If you never received the SAI confirmation email, there's a good chance your application didn't fully process. However, before submitting again, I'd recommend: 1. Login to studentaid.gov and check your dashboard - sometimes the application shows as completed there even if the email never arrived 2. Call FSA (which I know is nearly impossible) to confirm if they have record of your application 3. If you do need to resubmit, use the "FAFSA Correction" option rather than starting a new application, as this tends to process faster Also, ask your school's financial aid office if they can see any record of your FAFSA in their system. Sometimes we can see applications that are in the queue but not fully processed yet.
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Zainab Ismail
WHY is nobody talking about how COMPLETELY BROKEN the new FAFSA system is?!? This is my third kid going to college and I've NEVER had these problems before. The Department of Education should be ashamed of themselves for rolling out this disaster and then just leaving families to suffer. They've had MONTHS to fix these problems and nothing has improved. Now thousands of students across the country are at risk of not being able to attend school because some government bureaucrats couldn't build a functioning website. Absolutely infuriating.
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Connor O'Neill
•Exactly! I don't understand why this isn't headline news everywhere. My daughter might have to drop out because of these delays, and the silence from the Department of Education is deafening. Not even an acknowledgment of the problems or timeline for fixes.
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Sofia Morales
•RIGHT??? literally stealing opportunities from kids who need financial aid the most. my son is first-generation college student and were about to lose everything because of their incompetence. cant afford private loans and cant get federal ones because their system doesnt work. cool cool cool 🙃
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Ava Garcia
Quick update on what finally worked for me: After getting through to FSA (using that Claimyr service I mentioned), I discovered our FAFSA was stuck because of an error with the parent contribution section. Even though we filled everything out correctly, their system had some glitch with how our W-2 info transferred. The agent manually overrode something in their system, and our SAI showed up in the school's system literally THE NEXT DAY. Federal loans were processed within a week after that. If you can just get someone on the phone who knows what they're doing, they can often fix these issues immediately. Hang in there - I know how stressful this is!
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Dylan Mitchell
•That's so helpful to know! I'm glad you finally got yours resolved. I'm trying that service today - at this point I'll try anything. Did they ask for any specific information when you called? I want to make sure I have everything ready.
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Ava Garcia
•Yes! Have these ready: - FSA ID and password for both student and parent - Social Security numbers for both - Any confirmation numbers you received when submitting - Dates you submitted applications - School's federal code - Your Data Release Number (DRN) if you have it The agent I spoke with was actually super helpful once I got through. He said they're dealing with unprecedented call volume, but the actual fixing of issues can be pretty quick when you reach someone. Good luck!
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