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Sallie Mae Phone Number: Live Human Help

Thomas Maxon, CEO & Co-founder of Claimyr | last updated: 11/04/2023

Have you been dialing the Sallie Mae phone line 800-472-5543 to reach a human? This guide covers how to call and reach a live human at Sallie Mae. Also, we provide you with a guaranteed way to speak with an agent within a few hours.

Table of contents

How to call the Sallie Mae phone number and speak with a human using a shortcut

Use the widget below to find out the best times, how to call, and a guaranteed method to reach a live Sallie Mae customer service agent. If it's too hard to call the Sallie Mae phone number below, you can place a Sallie Mae call here to guarantee you reach a human.

For additional assistance with education loans, you might also need to contact the Federal Student Aid office directly; our comprehensive guide on the FAFSA Phone Number can help you navigate through the process of reaching a representative for any FAFSA-related queries.

How can I speak to a live person at Sallie Mae?

There are two methods to reach a live person:

  • 1.) by calling manually over and over again, get on a long hold, and then hope the call doesn't drop -- and I'll show you how to do that,
  • 2.) use a calling tool that dials for you, stays on hold, and forwards a call to your phone number when an agent is on the line. (RECOMMENDED)

If you're also looking for information regarding federal student aid, you might want to contact the Federal Student Aid Information Center Phone Number, which can provide guidance on loans, grants, and scholarships.

Option 1 (SLOW) call manually - time to a human rep = 2+ hours.

Below is the best way to manually dial through their menu faster:

  • Step 1: Dial 8004725543
  • Step 2: Wait for 24 seconds
  • Step 3: Press 0
  • Step 4: Wait for 11 seconds
  • Step 5: Press 0
  • Step 6: Wait for 11 seconds
  • Step 7: Press 0
  • Step 8: Wait for 11 seconds
  • Step 9: Press 0
  • Step 10: Wait for 11 seconds
  • Step 11: Press 0
  • Step 12: Wait for 47 seconds

For more detailed instructions and tips on navigating the menu system, visit our comprehensive guide on the Nelnet Phone Number page.

Option 2 (FAST): use a call app - time to a human rep = 5-40 min.

By far the fastest option is to use software. Robots are simply better at this task than humans ever can be.

  • Step 1: head to Claimyr
  • Step 2: select/search for "Sallie Mae"
  • Step 3: pay for Claimyr to call for you (yes it's a paid version, but it honestly works very well. You can research Claimyr before buying to be sure)
  • Step 4: kick back, relax, and wait for your phone to ring with a Sallie Mae agent on the line!

If you're specifically trying to reach a representative for Navient services, you may want to directly navigate to the Navient Phone Number page on Claimyr to expedite the process.

Sallie Mae's hours of operation

Sallie Mae is open Monday through Friday from 8:00 AM to 8:00 PM (EST)

For comparison, you might be interested in the customer service hours of other loan servicers, such as MOHELA, which you can find by checking out the MOHELA Phone Number page.

Sallie Mae Callback Tool: About Claimyr

Like you, I was at wit's end trying to find a good way to reach a human when I was unemployed in the 2020 pandemic lockdown. After calling 500 times a week to the EDD in California, I built a software program to dial for me automatically. This led to me sharing this tool with you. So far, a few hundred thousand people have used it to reach a live human not only at Sallie Mae but also at the IRS phone number, Airlines phone numbers, Healthcare provider phone lines, and many more hard-to-reach phone lines across America.

Claimyr is a software-as-a-service that automates the entire calling process for you. We do this by programming software to

  • automatically dial the Sallie Mae phone number,
  • navigate the phone menu,
  • stay on hold,
  • detect if a live agent has picked up the call,
  • then forward a call to your phone with a live human waiting for you

The value for you is you can quickly get paid without the hours, days, weeks, and months of manually dialing over and over, staying on hold for hours, and often redialing after a dropped call. Instead, using Claimyr, all you need to do is press a button and wait for a callback to your phone with a live agent on the call.

Yes, Claimyr is legit. We welcome you to search Google for "Claimyr". You'll see thousands of genuine happy reviews, news articles, and our location (San Francisco).

And no, Claimyr doesn't clog the lines or make matters worse. This is because Claimyr has a one-call-per-customer policy. We only place a single call at a time for you. We don't blast the phone lines as this would be cost-prohibitive for us (our calls would be preventing our own calls from reaching a human) and goes against our values. Also, if you use Claimyr, you stop calling yourself. This means that Claimyr doesn't add additional calls to the phone lines that wouldn't already be there anyway.

Here's what people usually say about Claimyr: a review of Claimyr

News coverage of Claimyr for the skeptical:

What is the best time to call Sallie Mae?

Do not call during these times (unless you are using Claimyr, which then you can order a callback 24/7 Monday - Sunday):

  • 👎 Monday mornings
  • 👎 After 5 pm on any day
  • 👎 Friday afternoons (as you'll likely not solve your issue until the following week)

But again, if you are using Claimyr's automated callback tool, then you will be able to place a call literally anytime during the day and get a callback soon after.

The best time to call Sallie Mae is Wednesday and Thursday afternoons. ⚠️WARNING⚠️: please beware that you often need to dedicate an entire day to dialing over and over just to get on hold. Also, Sallie Mae is notorious for dropping calls even when you finally do get on hold! So if you decide to start calling mid-week, due to excessive call volume, you may not be able to reach an agent until the following week or longer.

If you don't consider calling Sallie Mae a full-time profession, consider using a calling tool such as Claimyr to guarantee a callback with an agent on the line with zero hold time.