FTB claims they didn't receive tax returns after previously confirming receipt - Possible scam?

Ugh, dealing with the FTB is such a nightmare. I've been in a similar situation and it's so frustrating. Here's what I'd suggest: • First, double-check with your CPA to make sure they have records of sending the returns. • When you talk to the FTB, ask them to verify their records thoroughly. Sometimes different departments don't communicate well. • Request a secure way to resend the documents if they insist they don't have them. • Keep detailed notes of every conversation, including dates and names of who you spoke with. • If possible, try to get everything in writing or recorded (with their permission). • Consider reaching out to the Taxpayer Advocate Service if you keep hitting roadblocks. Good luck, OP! The system is broken, but hopefully you can get this sorted out.

I swear the FTB is just playing games with us at this point. How can they lose tax returns multiple times? It's ridiculous. I've been dealing with them for months and it's like talking to a brick wall.

Hey, I found a way to actually get someone on the phone at the FTB. I used this site's (claimyr.com) calling tool that dials the phone menu, stays on hold, waits for a live agent to pick up, then sends the call to my phone. It does cost $20, but it works. Here's a video explaining it: https://youtu.be/XbqD8mexcoQ

Have you considered that the recent call might actually be a scam? There's been a lot of tax-related fraud going around lately. Maybe double-check with the official FTB number before giving out any info.

OP, what exactly did the FTB rep say when they called you? Did they ask for any personal information or try to get you to make a payment over the phone? That could be a red flag.

I work in accounting and see this kinda thing all the time. The FTB's systems are notoriously outdated. Sometimes returns get 'lost' in their digital filing system even tho they physically received them. Keep pushin and don't let em off the hook!

Plot twist: what if the call from last year confirming they received your returns was the actual scam? 🤔 jk jk... unless? 👀